What is a Facebook Chatbot? At its most basic level, chat robots provide a method for businesses to automatically automate several low-level customer support functions. Rather than waiting on hold with a customer service representative, customers may chat freely with a chat bot to fill out the initial stages of an RMA request, or to answer simple pre-sale questions. Once a sale is closed, the bot will end the conversation and notify the customer service representative of the successful transaction.
For businesses that are interested in leveraging new technologies, conversational marketing allows you to talk to current customers as well as potential customers. The Messenger Bot can provide a way to reach out to these customers. These bots can also be used as a form of referral marketing since many people use Messenger Bots to find friends and ask questions about services they may be interested in. Bot users may also share information about services they have found that would benefit their friends, creating a network of connected prospects.
Another benefit of the messenger bot is its ability to integrate with other social media systems. Since Messenger Bot is an application, it can share links to social media sites through direct messaging. This integration provides a natural extension of your actual live communications process. In a nutshell, your customers can now tell their friends about your products and services, even if they are not present at the store. By incorporating a number of different social media outlets, you can reach a larger number of potential customers with the same promotional message.
Bot developers that have built customer service applications using Facebook Chatbot technology have found these benefits to be quite popular. One of the reasons that the bot has become so successful is because it is easy to use. Users do not need any special training to operate this system. All they have to do is read the messages that appear in their inbox. Then, they simply respond by typing their name into a provided search field.
Chatroulette has used Messenger Bot to provide fast answers to customers' questions. The bot not only forwards the message to the chatty customers but also does the "reading" of the conversation for them. So, instead of having the customer wait for someone to reply, he or she can simply do so right away. Chatroulette and other online chat services have saved time and money for businesses because answering questions can be done by anyone who has ChatRoulette saved on their computer.
Chatroulette and Messenger Bot both have the ability to make an automated, real-time connection with the rest of the networking world. Bots are able to detect when there is an open message on their friend's line and connect with them. For example, a user might have a message waiting to be replied to when using a Messenger Bot. If no one is available to talk about it, the bot will try again the next time it is available. There are many other examples where messenger bots integrate with other chat programs such as Facebook's Facebook Messenger.
By incorporating a bot into the marketing strategy, a business needs only to make one simple change in creating an account on Facebook with the bot. Then, when something needs to be said on the Messenger Bot, a user will be given options. They can simply send the message, type in a comment, or even upload a picture. All of these actions make it so the bot will be constantly connected to various users, all of whom will have their conversations forwarded to them automatically. That way, every time the customer has a message for someone on Messenger Bot, the bot will forward it to that person.
As one would expect, there are both pros and cons associated with the use of this bot as part of a marketing strategy. The main benefit is that it allows businesses to reach customers who otherwise wouldn't be able to be reached by other means. However, users also have to be comfortable with such personalized recommendations because they could easily become annoying to some customers, especially those who are irritated by marketers' attempts to sell to them.