Remote backup solutions are becoming increasingly popular because they can be used to easily back up important digital data (both personal and official). To ensure that your data is properly managed and optimally protected, you need to pay special attention to an important aspect known as the Service Level Agreement, or SLA.
In fact, preparing and reviewing SLAs is a major task as it requires a proper understanding of the customer's storage needs and the coverage of all the elements necessary to meet those requirements.
These SLA backed services ensure that your data is in safe hands, archives run regularly, and there is an easy and fast recovery process that minimizes downtime and ensures business continuity.
Before signing an SLA for using a remote backup solution, ensure that several important aspects are covered. First of all, you need to know who has access to your data and whether this access complies with data protection regulations.
Also, you must know exactly how your data will be backed up and transferred to the backup site. It is very important to have a thorough understanding of the security and protection protocols for your confidential data. The data recovery section must be completely transparent about the data retrieval process.
You need to know how long it will take to recover lost data, and how different it is available for different types of archived data. The SLA should clearly state the different types of records to be performed (differential, incremental) and the methods of testing the integrity of archived data.